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Balasubramaniyan says your best bet is to make sure the number you're calling matches the number on the back of your credit or debit card, or the bank's website. There's no similar tool available for the average person. So an operator can tell, Balasubramaniyan says, "this call is supposed to come from a landline in Atlanta, but the audio is telling us it's a Skype call from West Africa." Pindrop has a tool that puts about 147 clues together and rates how trustworthy the caller is in real time. The specific device you use (Samsung Galaxy, MacBook Air, for example) and the voice itself give additional clues. The size of the break varies, by country and by network conditions. If a packet gets lost, you get a break in the audio.
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Internet-based phone services divide your voice into little packets, wrap them up and ship them across the network. There are long breaks in his voice when he says, "I'd like to know the available credit in my account." Now, there are clues that the guy calling isn't legit.
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The caller says, "OK, can you help me update my address today?" and he proceeds to take over the account. "Got it," the operator says, eager to provide good customer service. The caller, who is pretending to be the account holder, wants to know his available credit - to make sure the account is worth pursuing. In a real-life example, provided by one call center, the operator has a hard time hearing the caller and apologizes. Banks and credit card companies hire Pindrop to help them detect fraud. Once the criminal ring scrapes enough information on you, it has humans call your financial institution.
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If you call back from somewhere else, you get "this number has been deactivated." So a regulator or police officer that's trying to crack down will think, incorrectly, it's out of commission. If you call back from your phone - which the criminals dialed - you get the prompt to enter personal data. And they've observed an interesting detail about the fraudulent 1-877 numbers. Workers enter the numbers into sweepstakes and online databases, to see what kind of fraud hits.Ĭompany researchers estimate 1 in every 2,200 calls is a fraud attempt. Pindrop keeps a "honeypot" - about a quarter-million phone numbers that aren't being used by real people, which the company uses for research. "They're trying to see: Are they getting a human on the other end? You even cough and it knows you're there."īalasubramaniyan recalls, "They're like 'OK, if you want a moment to process this, we're going to send the law enforcement in front of your doorstep.' " That initial call you get, with silence on the other end, " essentially the first of the reconnaissance calls that these fraudsters do," Balasubramaniyan says.
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Maybe you entered an online raffle to win a free iPhone.Īccording to the Federal Trade Commission, these robocalls are on the rise because Internet-powered phones make it cheap and easy for scammers to make illegal calls from anywhere in the world. Maybe you gave your number to Target or some other big retailer that got hacked.
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Vijay Balasubramaniyan, CEO of Pindrop Security, a company in Atlanta that detects phone fraud, says that in any number of ways, the criminal ring gets your 10 digits and loads them into an automated system. It turns out there could be someone on the other end of the line: an automated computer system that's calling your number - and tens of thousands of others - to build a list of humans to target for theft. Here's an experience some of us have had. When you answer your phone and there's no one on the other end, it could be a computer that's gathering information about you and your bank account.